Stop chasing messages. Start solving them.
Spjallbox brings live chat, email, Messenger, Instagram and WhatsApp into one inbox. AI drafts replies in your tone, you see the whole customer beside every case — and your team always has the final say.
- No credit card
- Icelandic and English
- Data hosted in Europe
Illustration: a request arrives on Messenger, the AI drafts a reply from a Shopify order, an agent adds a sign-off and sends it, and the context panel shows the company, dk balance and tasks.
Illustration using sample data
Handles requests from every major channel
- Gmail
Outlook- Messenger
- Live chat
- Forms
Sound familiar?
Customer service shouldn’t be a scavenger hunt.
Most teams answer customers from five apps at once. Spjallbox brings together what belongs together.
Requests are scattered across inboxes, Messenger, Instagram and phones.
One shared inbox
Every channel in one place with assignment and status. No double replies, nothing forgotten.
The same questions get answered again and again.
AI draft replies
AI drafts from your own data. Your team reviews, edits and sends in seconds.
Answering one request means digging through accounting, the shop and the CRM.
The customer beside the case
Company, orders, dk balance and open tasks appear the moment you open the conversation.
Features
Everything a service team needs. Nothing it doesn’t.
Inbox, AI, live chat and a customer overview that work together from day one.
Shared inbox
Every channel in one place with assignment, status and internal notes. No double replies, nothing forgotten.
AI draft replies
Drafts grounded in your knowledge base, orders and past conversations. You review and send.
Draft
Yes, you have a 30-day return window and can return it to any store.
Return policy
Live chat with Kenni
Add the chat widget with one line. Customers can verify themselves with electronic ID.
Verified with Kenni
The whole customer
Company, history, dk balance and open tasks beside every case.
dk balanceISK 0Automation and SLAs
Rules assign, tag and prioritise. SLAs warn you before a case slips.
WhenChannel is Instagram
Then Assign to Sara
Reports that say something
Response times, volume and satisfaction by channel and agent, so you know where to improve.
First reply
2 min
Satisfaction
4.8
Customer portal
Customers follow their requests, reply and open new ones in their own portal.
My requests
New requestApps
Reply from anywhere.
Spjallbox runs in the browser and in apps for iPhone, Android, Mac and Windows. Get notified the moment a request arrives and reply from the office, from home or on the go.
Integrations
Works with the tools you already use.
Connect your shop, CRM and accounting so replies are grounded in the right information. Zapier, Make, n8n and an open API handle the rest.
- WooCommerce
- Shopify
- HubSpot
Salesforce
Payday- dk
- n8n
- Kenni
- Slack
- Zapier
- Make
- Open API
Setup
Start small. One channel at a time.
No coding and no data migration. Start with one channel and add more whenever you’re ready.
- 01Create an accountAdd your company information and try the first draft.
- 02Connect one channelAdd live chat to your site with one line, or connect your inbox.
- 03Invite your teamAdd channels and colleagues whenever it suits you.
<script
src="https://www.spjallbox.is/embed.js"
data-public-key="pk_••••••••"
async
></script>One line connects the chat widget to your website
Pricing
Transparent pricing. No lock-in.
Team costs ISK 3,900 per seat per month, excluding VAT. Drafts and summaries are included. Start a 14-day trial with no card.
Team
For growing support teams
- 3,900 kr per seat - add seats as needed
- Unlimited conversations
- All channels: live chat, email, Instagram, Messenger, WhatsApp
- Kenni electronic ID in live chat (optional, priced separately via kenni.is)
- AI draft replies and summaries included
- Automatic replies are optional and cost extra
Business
For larger operations with more demands
- Everything in Team
- Spjallbox CRM: sales pipeline, quotes, follow-ups and sales reports
- Custom branding and your own domain (white-label)
- Up to 3 brands (multi-brand chat widgets) on one account
- Roles, access control and audit log
- Priority support
Enterprise
For institutions and large-scale users
- Everything in Business
- Unlimited brands (multi-brand chat widgets)
- Single sign-on (SSO) and custom solutions
- SLA agreement
- Dedicated contact
- Data migration and certifications
Draft replies and summaries are included. Automatic replies are optional and cost extra.
FAQ
Frequently asked questions
Can’t find the answer? We reply fast.
What is Spjallbox?
An Icelandic service desk where requests from live chat, email, forms and social media land in one inbox. The AI writes draft replies — your team reviews and sends them. Automatic replies are a separate option.
Does the AI take over conversations?
No. It classifies, suggests and drafts, and your team reviews drafts before sending. Automatic replies are optional and always under your control.
Which channels does Spjallbox support?
Live chat on your website, email on your own domain, forms and social media — Instagram, Messenger and WhatsApp. Zapier, Make, n8n and an open API connect the rest.
Is there a mobile and desktop app?
Yes. Spjallbox runs in the browser and in apps for iPhone and iPad, Android, macOS and Windows. Notifications arrive the moment a new request comes in.
Can customers verify themselves with electronic ID?
Yes. Turn on Kenni in the live chat to get a verified national ID, name and phone number before the conversation starts. This is an optional add-on — cost isn’t included in the subscription and follows kenni.is pricing.
Where is the data stored?
Within the European Economic Area, encrypted both in transit and at rest, with row-level access control. Built with GDPR in mind from day one.
Can you install Spjallbox for me?
Yes. Contact us to subscribe and let us handle the setup. We’ll install Spjallbox on your website at no extra cost — no coding or technical experience needed.
How quickly can I get started?
Start with your company information, try a draft and connect one channel. Setup time depends on your website and connections.
Does the AI speak Icelandic?
Yes — it writes replies in natural Icelandic and keeps your company’s tone. Wording and style can be tuned per channel. It replies fluently in English too.