Delete Account

1. Fill out the form below with your account’s email address.
2. We will contact you at that email within a few business days to confirm the request (this is a necessary security step so another user’s account can’t be deleted).
3. Once confirmed, we delete your account and its associated data.

You can also send the request directly to spjallbox@spjallbox.is from your account’s email address.

• Your user account (email, name, login credentials).
• Personally identifiable settings and notification preferences tied to the account.
• Push notification tokens (Expo token) from the mobile app.

Spjallbox is a multi-tenant service desk: messages and cases belonging to a company (workspace) are shared data among your colleagues and the company’s customers, not private data belonging to one user. They are therefore not automatically deleted when your personal account is deleted, unless you are the sole owner of the workspace and specifically request deletion of the entire workspace.

• Personal account: permanently deleted within 30 days of a confirmed request.
• Messages/cases you logged on behalf of a company: ownership record removed (reassigned to “former employee”), but the content is retained as part of the company’s communication record — unless the company (workspace) is also closed down.
• Billing information required by law (e.g. accounting records) is retained for up to 7 years in accordance with accounting legislation.

See more about processing and your rights in the Spjallbox Privacy Policy.