Fair from day one
You pay for seats and only for the AI you use. No hidden fees and no lock-in.
Solo
For solo operators and micro businesses
- 1 agent
- 150 conversations per month
- Live chat and email
- Knowledge base
- AI draft replies and summaries
- Desktop and mobile apps: macOS, Windows, iOS and Android
- "Powered by Spjallbox" mark in the widget
- 1 chat widget / brand
Team
For growing support teams
- Unlimited agents
- Unlimited conversations
- All channels: live chat, email, Instagram, Messenger, WhatsApp
- Kenni electronic ID in live chat (optional, priced separately via kenni.is)
- AI draft replies, summaries and automated resolution
- Integrations: WooCommerce, Shopify, HubSpot, Salesforce, Payday
- Automation, SLA, satisfaction surveys and automatic assignment
- Dashboard and reports
- Desktop and mobile apps: macOS, Windows, iOS and Android
- Zapier, Make, n8n and webhooks
- No Spjallbox branding
- 1 chat widget / brand
Business
For larger operations with more demands
- Everything in Team
- Custom branding and your own domain (white-label)
- Up to 3 brands (multi-brand chat widgets) on one account
- Roles, access control and audit log
- Priority support
Enterprise
For institutions and large-scale users
- Everything in Business
- Unlimited brands (multi-brand chat widgets)
- Single sign-on (SSO) and custom solutions
- SLA agreement
- Dedicated contact
- Data migration and certifications
All prices exclude VAT
Kenni electronic ID is an optional add-on and not included in the plans — cost follows kenni.is pricing.
Looking for an AI voice agent that answers phone calls? That's a separate, negotiated add-on subscription outside these plans — see the Voice Agent.
Calculator
What does it cost for your team?
Choose a plan, seats and AI — the total cost appears in real time.
01 — Plan
02 — Number of agents
03 — AI
Monthly estimate
incl. 24% VAT · 11.700 kr excl. VAT
Need enterprise scale? Custom pricing available
The AI
Only pay for the resolutions.
Draft replies and summaries are included with every subscription — the packs are only about automated case resolution.
No automated resolution
0 kr
Draft replies and summaries only
Pay as you go
0 kr
39 kr per resolved conversation
Pack · 200
5.900 kr / mo
29.5 kr per conversation
200 resolutions included
Pack · 1,000
24.900 kr / mo
24.9 kr per conversation
1,000 resolutions included
FAQ
About pricing and terms.
01How is the AI priced?
You choose an AI pack based on your needs: pay-as-you-go per resolved conversation, or a monthly pack with an included resolution allowance and a lower per-unit price. Draft replies, summaries and "Improve reply" are included with every subscription.
02Can I change plans at any time?
Yes. You can upgrade, downgrade or add seats at any time — changes take effect immediately and your invoice is prorated.
03Do I need a credit card to start?
No. You get a 14-day trial with full access on any plan, without adding a card. You add a card only when you want to continue after the trial.
04What does white-label and a custom domain include?
On the Business plan and above you can remove all Spjallbox branding and set your own logo, name and colors. You can also use a custom domain (e.g. inbox.yourcompany.com) pointing to your inbox. Your customers see only your brand — nothing that suggests Spjallbox.
05Where is the data stored?
All data is hosted within the European Economic Area and processed in line with GDPR.
06Does Kenni verification cost extra?
Yes. Kenni electronic ID is an optional add-on to the live chat — you turn it on if you want to verify customers’ national ID, name and phone number. The cost isn’t included in Spjallbox plans and follows current kenni.is pricing.
07Is there an AI voice agent that answers phone calls?
Yes — the Voice Agent is a separate add-on subscription outside these plans, with pricing negotiated per organization. See /en/voice-agent for details and contact us for a quote.
08What is multi-brand and how many chat widgets do I get?
Multi-brand means you run several separate chat widgets — each with its own look, domain and knowledge base — under one Spjallbox account. Starter, Solo and Team get one chat widget, Business up to three, and Enterprise unlimited.