How does Spjallbox work?

From a question to a reviewed reply.

Set up Spjallbox yourself or let us install it on your website for free with a subscription. Then Spjallbox gathers every message and prepares the replies — you review and send.

Try free for 14 days Request a demo

14-day trial
No credit card
Free setup with a subscription

1A message arrives

Anna Kristín

Hi, when do you open on Saturday?

2A draft is ready

Draft

Hi! We open at 11 on Saturdays and stay open until 4pm.

3You approve and send

Hi! We open at 11 on Saturdays and stay open until 4pm.

Reply sent · 38 sec

Illustration using sample data

Part 1 · Setup

Four steps. One step at a time.

You do not need to roll out a large new system. Start with one channel, add your knowledge and connect the others when you are ready.

Setup time depends on your website and connections

01Account

Create an account

Name, email and password. Confirm your email and create a workspace to start a 14-day Team trial.

02Connection

Add chat to your site

Paste one line of code on your site. You can also use WordPress, Shopify, Wix or Google Tag Manager.

See installation options

03Knowledge

Add your knowledge

Enter your website or add common questions. Spjallbox uses the content to draft answers that fit your business.

04Optional

Get the app

Get notifications and reply from your phone or computer. Everything stays in sync with the web app.

Download the app

This is what the code snippet looks like. Your account provides the correct site key.

index.html

<script
  src="https://www.spjallbox.is/embed.js"
  data-public-key="pk_••••••••"
  async
></script>

Part 2 · Daily work

Message in. Answer out.

Every channel works the same way. Spjallbox gathers the context, AI prepares the answer and you have the final say.

A message arrives

Live chat, email and social messages land in one inbox — with the complete conversation history.

A draft is ready

AI finds the relevant information and prepares a reply as soon as the message arrives.

You review and send

Adjust the wording if needed and send in one click. Nothing goes out without approval unless you choose otherwise.

You always control what goes out.

AI prepares drafts but does not send on your behalf. Automated replies are an optional setting that you explicitly enable.

The same inbox, everywhere

iOS, Android, macOS and Windows — with notifications and real-time sync.

Download the app

Before you start

Straight answers. No fine print.

Can’t find the answer? We reply fast.

Do I need a developer to set this up?

No. Contact us to subscribe and we’ll install Spjallbox on your website at no extra cost. If you prefer to set it up yourself, use the code snippet, WordPress plugin or Google Tag Manager.

Can I start with only live chat or email?

Yes. Start with the channel that matters most. Add email, social messaging and other integrations later without starting over.

Does the AI reply automatically?

Only if you decide it should. By default, it prepares a draft that a person reviews and approves before it is sent.